Your privacy is not merely a legal obligation for us — it is a core commitment iwang makes to every user. This document clearly and honestly explains how we handle your information.
Before you read this full policy, here are the core principles that guide how iwang handles your data.
All data transmitted between your device and iwang servers is protected by 256-bit SSL encryption — the same standard used by global banking institutions to safeguard financial information.
Iwang has never and will never sell, rent, or exchange your personal information to any third party for marketing or commercial purposes. Your data belongs to you, not to us as a business asset.
You have the right to access, correct, and request deletion of your personal data at any time. We provide a clear and straightforward process for managing your privacy preferences.
All personal information is stored on servers protected by strict access controls. Only specifically authorised personnel may access user data, and only for the purposes required.
We only collect information that is strictly necessary to provide our services to you. No excess data is collected just "just in case" — every detail we request has a clear purpose.
In the event of a security breach affecting your data, iwang will notify you within 72 hours via your registered email, along with the steps taken to protect your account.
This Privacy Policy is published by iwang ("We", "Platform") and applies to all users who access or use the iwang platform services via iwang.vu or our mobile app.
This document clearly outlines the types of information we collect, the purpose of collection, how we protect it, and your rights regarding that personal data. We take an open approach to this because we believe you deserve to know exactly what happens with your information.
This policy complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). By using the iwang platform, you agree to the terms of this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions the iwang platform. Both documents together form the complete agreement between you and iwang.
Iwang collects personal information in several different circumstances. Below are the main categories of information we collect and the reasons for collecting them:
Account Registration Information:
Identity Verification Information (KYC):
Financial Information:
Automatically Collected Usage Data:
We do not store credit or debit card information directly. All payments are processed through licensed payment providers that comply with PCI-DSS standards.
Every piece of information we collect is used for a specific and lawful purpose. Below is a concise table showing the relationship between data types and their intended uses:
| Purpose of Use | Types of Data Used | Consent Required? |
|---|---|---|
| Account management & login | Name, email, password | Registration |
| Deposit & withdrawal processing | Bank details, KYC | Contract |
| Fraud prevention & security | IP, activity logs, KYC | Legitimate Interests |
| Age verification | Date of birth, MyKad | Legal Obligations |
| Customer support communications | Email, name, account history | Contract |
| Platform usage analytics | Anonymised usage data | Legitimate Interests |
| Marketing and promotions | Email, game preferences | Explicit Consent |
Iwang does not sell or commercialise your personal data. However, there are limited situations where we need to share information with trusted third parties for platform operational purposes:
All third parties working with iwang user data are bound by strict data protection agreements and are not permitted to use that information for any purpose beyond what is specified.
The iwang platform uses cookies and similar tracking technologies to enhance your user experience. Below are the types of cookies we use:
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect some platform functionality.
Iwang does not use third-party tracking pixels or advertising networks to track your activity outside of our platform.
We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or accidental destruction.
Iwang retains your personal data for as long as it is needed for the purposes stated in this policy, or for as long as your account remains active. Once those purposes are no longer relevant, your data will be securely deleted or anonymised.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by iwang:
You have the right to receive a copy of all personal information we hold about you.
You may request correction of any inaccurate or incomplete information in your account.
You may request deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request a copy of your data in a machine-readable format for transfer to another service.
In certain circumstances, you may request that we restrict the processing of your personal data.
To exercise any of the above rights, contact the iwang customer support team via live chat within the platform. We will process your request within 30 business days and notify you of the outcome.
The iwang platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal information from children under the age of 18.
If you believe a minor has registered an account on our platform, please contact our customer support immediately. We will take action to verify and close the account, and delete all associated data as promptly as possible.
Parents and guardians who suspect a child in their care is using this platform are asked to contact our support team immediately. We will provide full cooperation in such cases.
Iwang reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes to the services we offer.
We recommend checking this page periodically to ensure you are always using the latest version of this policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how iwang handles your personal data, please contact us through the following channels:
If you are unsatisfied with our response and believe your privacy rights have been violated, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions.
Your privacy and security are our top priority. Register with confidence and enjoy a safe, transparent, and enjoyable experience alongside more than 500,000 iwang members.
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